Who are we?
Ventex Inc., proudly family-owned and operated since 1984, has become Canada's premier louver and damper manufacturer. We operate on our simple philosophy of providing exceptional customer service while supplying top-quality products at a reasonable price. We offer a complete line of extruded aluminum and formed steel louvers, as well as custom architectural louvers. Many are licensed to bear the AMCA seal for both water penetration and air performance. Our Alumavent control dampers feature a premium aluminum insulated damper utilizing a true thermally broken blade. We also offer an extruded aluminum, airfoil blade control damper. Our triple-v blade steel control dampers are specially engineered so that the single-piece frame locks together without bolts, screws, and rivets that can vibrate loose. Our fire dampers are available for both dynamic and static applications with 1-1/2 or 3 Hour ratings, as we continue to expand our range through extensive testing at Underwriters' Laboratories.
Every product is manufactured to exact specifications, executing strict quality control procedures from start to finish
We are looking for motivated individuals who have hands on manufacturing experience working with tools, machinery and thrive in a busy environment. Come join our family and growing team!
Why Work for us?
Get to know the driving forces behind our success—meet our dynamic management teams, #teamPeter and #teamKelly!
· Enjoy great shifts! Alumavent (7:00AM - 3:30PM) or Ventex (6:45 AM – 3:15 PM), Monday to Friday - for production staff
· Competitive Benefits after 90 days, including Health, Dental, and Life Insurance
· RSP (Retirement Savings Plan) with company contributions
· Compensation Grid that outlines opportunities for internal growth and advancement
· Overtime Pay after 40 hours
· Monthly Production Bonuses and Annual Wage Increases
· Annual Allowances for Prescription Safety Glasses and Safety Boots/Shoes
· Company Social Events like BBQs and Birthday Celebrations, sporting events, team building activities
· Strong Work-Life Balance
As a growing manufacture, we are seeking a motivated Customer Service Representative to join our team. Reporting to the VP of Manufacturing, you will be responsible for providing exception customer service in a timely and professional manner to maintain lifelong customers. Serving both internal and external customers in person, online and via telephone. The CSR will be acting as the point of contact for customer inquiries for both the Quebec sales office as well as Ontario. The CSR is responsible for order entry, quoting, bank deposits, and invoicing of orders. The CSR is the first point of contact and support as a brand ambassador and provides positive brand experience to all internal and external customers.
What a typical day looks like:
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Responsible for order entry, pricing, quotes, invoices and tracking of orders;
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Provide customer support and address customer concerns and inquired to include advising customers of shipping dates or orders ready for pickup;
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Update ERP with pertinent information regarding orders;
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Responsible for the scheduling of logistics, to include the administering of the bill of landings, proof of delivery and associated customers documentation;
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Communicates inventory issues to Customer Service so that solutions can be developed;
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Conduct transactions such as credit card transactions and scanning invoices to accounts payable;
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Conduct various clerical duties such as email, filing, faxing and answering the phone;
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Provide office support and act as back up to reception;
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Perform other duties as required.
Required Skills:
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3-5 years of order entry / customer service support experience;
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High school diploma, GED, or other equivalent
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Strong attention to detail;
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Excellent communication skills;
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Advanced skills in Microsoft Office (Word, Excel, PowerPoint);
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Proven data entry and typing skills;
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Previous work experience within the mechanical or fabrication industries would be considered an asset;
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Strong customer service and troubleshooting skills;
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Excellent time management, problem solving, and listening skills;
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Able to perform basic calculations, mathematical figures, and familiar with imperial measurement.
Location: Alliston, Ontario
Schedule: Full Time, Permanent
Compensation: To be discussed
Posted: May 30, 2025
